The job of a politician is to allocate resources between many competing interests.
Since there are limited resources, most people will have you wait for their particular problem to be fixed. (Resources tend to be scant because voters don’t like paying to much tax) If a thousand people need their drains fixed, the first ten or so might get them fixed on day one, the last ten or so will have to wait for weeks or months.

People don’t like generally notice politics when things are proceeding as normal. They notice when there is a specific problem. That specific problem is the only issue to them. They have an ants eye view. If they are number 875 on the drain fixing list,that is an intolerable delay to them. But, from the eagles eye view, someone has to be numbers 875.